This is Emma Parsons, owner of Big Picture Photo Company in Kingston.
She’s been scamming customers out of thousands of dollars worth of pictures for the last year, giving excuse after excuse for why she can’t get the work done, and even threatening to kill herself in order to make customers feel bad for her. Here’s one email I got from a customer:
I’m not the only one in this situation upon digging into it myself. Last year I had Big Picture Photo Co. out of Kingston MA (Emma Parsons) do pictures for me, my boyfriend and my dog in April. Everything went fantastic!! I paid her $500 in total for everything. I picked my print outs and she said they’d be ready shortly as she was backed up with COVID. Well August rolled around and I checked back in & she told me pretty much to screw off as her life was falling apart. Then nothing since. I tried reaching out in December and again in February! People have also tried emailing, Facebook messaging, she also disconnected her number. In December Venmo said she was still taking peoples $$ for photo shoots!! Please help!! Some people have had wedding photos done in the last 6 months those are pictures people can’t have redone & some even said they’re the last pictures they have of some people!! We’re talking $400+ from people who haven’t received an answer or refund. I really don’t know what else to do.
Here’s the email she sent the customer in August.
Pro tip – if you’re running a business, no one wants to hear about your white trash drama with your fiance. It’s unprofessional and puts the customer in an uncomfortable situation that isn’t fair to them. I also highly doubt you spent every weekend at a funeral, unless all your friends lived in Andrew Cuomo nursing homes. Your job is to give the clients what they asked for, which really isn’t that difficult to begin with.
And she was indeed collecting payments from customers in December.
Here’s another customer:
I’ve paid a little more than $2000. Usually she makes you spend $1000 on prints before having the option to buy digital options, but she said she was so desperate this year, any money was a good thing. Normally all the digital are $3000 or something. I was making payments, but then she said she was taking a couple weeks off to recover and would be in touch. She hasn’t been in touch, and is actively ignoring all her customers. I don’t even care about getting them edited, I just want the pics.
I last talked to her in October, when she said her fiance had a bipolar episode and beat the shit out of her and broke her ribs. So, I paused my payments, and then my dog had some unexpected vet bills, so I waited to reach out to her. I’ve messaged her multiple times since Saturday, and she won’t read them, even though I can see that she’s been active on Facebook.
Here are the messages Emma sent the customer in October.
Don’t get me wrong, I feel bad for her if what she’s saying is true. But again, this is not the customer’s problem, and it’s insane that she’d share this information with them. What is the customer gonna say? “I don’t care, just get me the pictures?” By throwing all this personal bullshit out of there she is intentionally putting them in a place where most normal people would feel bad asking to get the pictures they paid for. It’s also been more than 6 months, so it’s time to be a grownup, figure shit out, and fulfill your responsibilities.
Here’s all the receipts of payments this customer made to Emma Parsons on Venmo.
Today Emma finally responded in ALL CAPS with more of the usual whining about how hard her life is. In this message she attempts to weaponize suicide,
As someone who has dealt with mental health issues personally, I feel for this chick. But I never attempted to use my issues as a way to get avoid fulfilling contracted work obligations that I’ve already been paid for. I didn’t attempt to weaponize suicidal thoughts. The customers she’s doing this to were patient and offered help. It’s been almost a year. It’s no longer their problem.
But I’m willing to bet a lot of this is just dramatized bullshit. This is America. There’s no reason a woman like this would be homeless with all the government programs readily at her disposal. She chooses to be with a guy who’s kicking the shit out of her one day and getting engaged to her the next. She’s collecting money on Venmo from new customers and constantly posts on Facebook while ignoring the people who are asking her for the pictures they paid for.
Here’s what another customer said after paying Emma to take pictures of her dog over a year ago, who died this week.
We had pictures taken of two dogs. One was failing – Azi – we had a great day & the photos were incredible. She took them Feb 2020, she last communicated 1/28/21 with excuses. We had to put him to sleep yesterday. I really want to expose her since I am clearly not the only one. If you decide this story is worth telling. Here is one of her pics that she shared on Facebook after the shoot.
This is the email she sent that customer on January 28, once again whining about how hard her life is and why she couldn’t get the work done before the dog died.
You’re whining that you and your abusive boyfriend got kicked out of his Mom’s basement, and you want us to believe that his Mom “filed a false report” to get you kicked out. You want the customer to believe and care that you and the abusive boyfriend then got kicked out of his friend’s apartment for no reason, and that he lost his job because his boss had a “personal vendetta” against him. Same guy who allegedly broke her ribs and was the reason she couldn’t get work done in the first place. Almost as if there’s a pattern here, yet it’s never her fault. Her and the abusive boyfriend are always the victim.
She claims in that email that she was kicked out of his friend’s apartment on New Years Eve, yet the day before that she was posting about her and the guy who kicked the shit out of her (James Traynor from Tewksbury) moving into a new apartment, having multiple dogs, and looking to buy more dogs from breeders.
Yea, she’s just a liar at this point.
She couldn’t respond to any of these customers on Facebook but she could update her page constantly with “feel bad for me because I might kill myself” posts.
On her business Facebook page she’s been whining about how this is the worst year of her life for 8 months and counting.
“I have to be given a break.”
It’s been 8 months. Your sympathy card has expired.
“Don’t bother me for anything at all for, I don’t know how long.”
That’s not how a business works dear. When I go into McDonald’s Grimace doesn’t tell me to wait 9 months to get my Big Mac because he caught his wife sleeping with the Hamburglar.
“Please respect that and I don’t need any rude, demanding, inconsiderate messages about a single damn thing right now.”
It’s been 7 months since this was posted. When can people start to be demanding? Also, the customer isn’t paying you to hear about the roller coaster you call life. You accepted their money to do a job and you haven’t done it. Shut the fuck up and get them their pictures.
Underneath these posts the comments are not going well for her.
She did get some initial support, but she chose to focus on the emails she got from customers who expected to get something in return for what they paid her.
Yea, that’s a shame and all, but this isn’t their problem.
Emma also previously owned a company called Dreaming in Dog Years Photo Company which got some free press and advertising from the local newspaper in 2015. Not sure what happened to that company, but I’m willing to bet she didn’t shut it down and start a new photography company because she didn’t like the name.
On her website for the new company Emma makes it seem like she’s a normal, hard working woman trying to make ends meet.
Hello art lover! My name is Emma Parsons and I am the photographer behind Big Picture Photo Co. Photography is not just my full time job but my passion and my life. Sometimes it’s hard to tell where my personal life ends and my work life begins, but that just means I am incredibly invested in my work
Actually, it’s not hard to tell where your personal life ends and your work life begins because you insist on combining those worlds. You’re definitely not invested in your work because you’ve had months to get some simple pictures developed and you’ve failed to do it. You also don’t have any kids, so the only person you have to take care of is you. I don’t wanna hear about hard your life is because we all have problems. And when you’re constantly playing the victim it’s probably because you make a lot of shitty life choices and you’re refusing to accept responsibility for any of them.
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