Turtleboy Investigates

Pools By Andrews Employees Napping On Job To Make Pool Accesible For Disabled 6 Year Old

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The only thing more annoying than paying for a service up front and then not getting what you paid for, is trying to deal with non-existent customer service that blows you off because they already have your money. Such is the case with an Auburn woman named Athena Bulger who is dealing with a company known as Pools by Andrews  based out of Billerica.

We came across this story yesterday when we saw Athena posting pictures of Pools by Andrews contracted employees sleeping on the job. They apparently bring cardboard boxes and find a nice piece of shade to take a long mid-day nap while they are being paid by the person whose property they are supposed to be working on.

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They must’ve run out of cardboard boxes because this poor guy had to use the truck:


The Bulger’s are not getting this pool at their Auburn home for themselves though. It’s primarily for their daughter, who is wheelchair bound and has cerebral palsy. According to Athena,

“Aquatic therapy is huge for her and helps her a lot. We researched and met with different companies because ur basic pool with a liner wouldn’t work for her. Andrews was well aware of our situation and met our daughter. They even designed something with a ramp for her but we needed to keep the cost down so we stuck with the design that made the most sense financially and physically for her.”

See, that’s what makes this so shitty. A bunch of jagoffs who were blessed with the ability to walk are taking naps while a girl who needs this pool for therapy is being denied access to it, despite the fact that her family has already paid for the services.

I’ve seen some people toss out the “Maybe they were just on break” suggestion. First of all, it doesn’t matter if they’re on break. You’re representing a company, you don’t sleep on someone else’s property. It’s a terrible, terrible look. Imagine walking into a hospital and seeing a nurse sleeping next to a patient, and then saying, “maybe she’s on break.” It wouldn’t happen, because it’s unprofessional.

You’re paying these people to do a job. Their job is to work until that task is completed. If they need a break, that’s fine. Sit down with your lunch pail and read Turtleboy on your phone. Naps are for four year old children, not grown ass men.

Regardless, they pretty much didn’t work all day and Athena documented it. But since we’re a balanced publication we wanted to give Pools by Andrew a chance to explain themselves. So we emailed Ernie the project manager to see what he had to say:


My name is Jay and I write for a blog called Turtleboysports.com. We’ve received word from an angry customer who is not satisfied with the service that your company has provided and we are reaching out to hear your side of the story.

According to the customer they are trying to get a wheelchair accessible pool for their special needs daughter. They are dissatisfied with their service and have provided multiple pictures of your employees taking naps on cardboard maps after already being paid for a full day’s work. The customer says she reached out to you and you didn’t think it was a big deal, nor did you apologize for your workers unprofessional behavior. She told me that yesterday they were supposed to show up to fill in a massive whole that they dug and to finish off the retaining wall, but not only did they not show up, they didn’t even call. 

She claims that she was quoted that the project would take 6-8 weeks and that work began on May 5. She also claims the contract (which she has provided to us) was supposed to start last fall and did not.

Clearly if what she is saying is true we will be writing about this, as it’s deplorable customer service. However, we wanted to hear your side of the story before pushing forward. If we don’t hear from you we will assume that what she is saying is true and write the article with the information that has been provided.


Jay Reimenschneider
Turtleboy Sports



In the least surprising news of the century, Ernie hasn’t emailed us back yet.

On Monday the Bulger’s couldn’t believe the lack of progress so they shot this video, which is time stamped at 9:59 AM, showing the hole that was supposed to be filled, and the retaining wall that was supposed to have been completed on that day:

The employees began their naps at 12:30, and ended them at 2:25. The pictures she posted on Facebook confirm this and are time stamped. She shot this video immediately afterwards, showing the fact that NOTHING was completed on this day:

Yet they paid Pools by Andrews $75,000. For nothing. While their poor daughter is denied access to something that will help her with her therapy. It takes a real class act to do that to a kid.

Anyway, Pools by Andrews obviously pays a company to do the work for them, so they’ll probably try to pawn this off as someone else’s fault. But make no mistake about it – this one is on them. When you own a business it is your responsibility to hire a company that will do the job your customers paid for. Because it is YOUR company’s reputation on the line. It’s not the customer’s problem that you contracted some dipshit gypsies to build a retaining wall.

Pools by Andrews needs to make this right. Their Facebook page hasn’t been updated since 2012. But their website has no problem listing all of the positive reviews they’ve received in their testimonials sectionInstead of bragging about all the customers you’ve pleased, how about you do something to rectify this situation instead? Turtleboy is always watching. Get your shit together Pools by Andrews.

Want to have your business advert seen by over 500,000 people per month? Email us at Turtleboysports@gmail.com for more information, and check out our website about types of advertising we offer.

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23 Comment(s)
  • Sam
    June 26, 2017 at 8:26 pm

    Ok so I know someone in this process of making this pool and it was a 98 degree day and they were taking a nap during thier lunch break and to add to that they had already got hours of work done

  • Devils Mouthpiece
    July 17, 2015 at 7:14 am

    I need someone to install hardwood floors and refinish one, but know there are a lot of slugs out there. I have even had a few come out and never quote the job. This is the type of crap that makes me mental. If you cant even get a quote, they will never show up to do the job. Are there any responsible contractors anymore?

  • BobnMic
    July 16, 2015 at 11:35 pm

    Justin funny stuff dude. Lol. Your last post was great too. Keep it up.

  • Savvybear Turtleneck
    July 16, 2015 at 11:07 pm

    I wouldn’t hire these guys to build a bathroom, never mind a pool for a special needs child. I know plenty of people who’d do the job out of the kindness of their hearts.

  • Justin
    July 16, 2015 at 8:22 pm

    I find this article extremely offensive and racist as a hard working illegal immigrant, it is part of our culture to take a siesta every day.

  • BobnMic
    July 16, 2015 at 1:11 pm

    Todays contractors and especially sub contractors are definitely not what they used to be. This new generation are lazy, greedy and their craftsmanship is sub par at best. As a homeowner, I have had to deal with a shit load of these fools and there is nothing much you can do about it but hire another group of uselessness. That’s the frustrating part.

    • Dude
      July 16, 2015 at 1:31 pm

      They are definitely few and far between. I know a couple guys for certain things I have no interest in attempting, but for the most part I just do things myself. Though, it’s more to save money than anything.

      • BobnMic
        July 16, 2015 at 2:23 pm

        It literally is word of mouth these days to find anyone good. You can’t go Internet or phone book searches anymore. Those days are gone. You have to ask somebody who knows.

    • Actually...
      July 16, 2015 at 2:28 pm

      I’ve found that those contractors who are immigrants have plenty of work ethic, and take pride in their craftsmanship. You know, like white Americans used to.

      • BobnMic
        July 16, 2015 at 3:06 pm

        True but if they are not properly insured and licensed then get hurt on your property you could own all of medical bills and more.

  • GoneWest
    July 16, 2015 at 12:19 pm

    You’d think, given the customer’s last name, Andrew wouldn’t be jerking them around.

  • woodsman
    July 16, 2015 at 11:43 am

    I’m not a cntractor but for 75,000 dollars I could build you pool , ramp and a pool house. Then given back 63,000. I saw Bob Villa do it.

  • thibby
    July 16, 2015 at 11:32 am

    I wonder if clive will write an article about this. how the minorities are over worked….. zzzzzzzzz……

  • Dave Lind
    July 16, 2015 at 10:39 am

    Anthony? did you read the first line of paragraph 2? We came across this story yesterday . DUMBASS

    • Dude
      July 16, 2015 at 11:25 am

      TBS might have got the story yesterday, but the blog states that the work was supposed to start on May 5th (and it was even supposed to start last fall). So, stating a person probably should have brought this to the attention of the courts is a fair statement. Though, I don’t really think there’s much of a case. This is more of a BBB issue.

      Honestly, there is a need for more info in the situation before people start chastising the company. Were the napping employees actual employees of the pool company or a sub-contractor? That does matter. Were they able to do the work they (the napping employees) were there for? What I mean by that is sometimes contractors are at the mercy of other contractors to finish work before they can continue. You’ll see it a lot with new homes (having to wait for a plumber or electrician to do their thing before the drywall/plaster people can do theirs). They could have been waiting around for someone. Not saying this definitely happened, but it is a possibility. I also understand that TBS did attempt to get this info and was not responded to before the post was made, so this is not a shot at TBS.

      Or it could be a terrible company… I don’t want to imply that it was not a possibility. Just trying to look at all the sides.

      • strata
        July 16, 2015 at 11:31 am

        I’ll take the word of the family being taken advantage of …… most supporting the business that didn’t have the guts to respond probably pull this crap as well ….

        • Dude
          July 16, 2015 at 12:17 pm

          Well, if you just go off of someone’s word and not the facts of the situation then it’s a good thing you don’t make any important decisions in these types of matters.

        • June 26, 2017 at 8:31 pm

          I know someone from pool by Andrews and they told me that this guy was tired even though it was a 98 degree day and he was sleeping during his lunch break and had gotten hours of work done already

      • Dave P
        July 16, 2015 at 11:50 am

        The BBB isn’t a real arbiter of business disputes. They’re really not much of anything. If you pay them, they will “accredit” you. So being a BBB accredited company just means that you sent a portion of your marketing budget to the BBB. In reality, you’d be better of advertising with TBS.

  • July 16, 2015 at 10:33 am

    So she went to turtleboy sports instead of small claims, seems legit!

    • July 16, 2015 at 11:31 am

      Can’t say we blame her. Turtleboy Sports will actually do something about it. Also, $75,000 is not small claims.

    • July 16, 2015 at 3:57 pm

      Small claims? I don’t believe they are talking about your yearly income or pens size.

  • Unreal
    July 16, 2015 at 10:16 am

    Fucking scumbags! We should pull a hippie style boycott and call those pricks all damn day! Another group I wouldn’t mind meeting behind whitco!

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