WTF

Legendary Fitchburg Restaurant Owner Swears At Dissatisfied Customers On Facebook, Calls Them Fat, Liars, And Cunts

 

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Reader Email: 

I’m not sure if you have any interest in this situation. However, I do know that you’ll jump on the chance to light up a trashbag, and that’s why I like reading your articles. Since Sunday, there’s been this massive dramatic posting going on on Facebook discussing Fitchburg now page.

My uncle, his girlfriend and kids went to the bike race on Sunday, in Fitchburg. They stopped at this restaurant on Main Street called Rolandos. They were selling burgers outside which they were cooking on a grill, I’m assuming they’re not in their regular menu and were trying to make a quick buck. So they ordered some burgers and asked if they could go eat them inside the restaurant because my uncle’s girlfriend’s daughter is allergic to gluten and dairy so she wanted to get something that she could eat off the regular menu. So they explain this to the owner and ask her if they can take the burgers in the restaurant and eat them there.

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Well the owner ended up making a scene and telling them they can’t eat the burgers inside because it’s only customers ordering off of the restaurant menu. They then went home and wrote a post in the discussing Fitchburg now page telling people not to go there and the owner responds in an aggressive inappropriate manner. Like swearing threatening. Every person in the city of Fitchburg is commenting.

Yesterday Kerri (my uncles gf) posted a screen shot of the owner of this restaurant sending her nasty and threatening messages on Facebook and this owner is still bad mouthing everyone. She continues to make posts daily on that page about the specials of the day. Yesterday someone posted a link to the restaurants Facebook page. So I decide to take a look at the reviews. Not only are there horrible reviews but the owner comments on them and attacks the customer for posting a bad review. Please do yourself a favor and go look at the posts. There are now 4 separate posts. If nothing else, the lack of common sense of this trashbag will give you a good laugh.

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So we actually looked into this and it’s pretty hilarious. Nothing more entertaining than a nutjob with her own business. This was the original complaint on the Discussing Fitchburg Now Facebook page:

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Basically they bought the burgers outside, but the daughter wanted something else that was only being served inside, so they wanted to sit down at the many, many empty tables so they could order her something. Apparently this was deemed to be unreasonable by the owner, who told them they were being reserved. Because apparently some Rolando’s in Fitchburg is so popular that you have to reserve a seat months in advance. However, according to the only other guy who was eating in Rolando’s, there were no reservations:

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Anyway, in business generally the customer is always right. It’s better to just please someone, even if they’re wrong, because if you make them feel good about their experience then there’s a good chance they’ll come back. But it appears as if Lorenda Grella, the owner of Rolando’s, does not subscribe to this philosophy. At Rolando’s they never make mistakes:

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OK. That’s one way run a business!!

At Rolando’s the mentally unbalanced owner tells people you gave her the middle finger:

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Even if the only customer in there denies that this actually happened.

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Lorenda also disputes the amount of home fries per portion:

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Wait…..she’s making these posts at 3:46 AM? This lady is amazing. She literally scours the Internet 24/7 shitting on anyone who has anything negative to say about Rolando’s. Oh you think Rolando’s sucks? That must mean you’re a moron because everyone who matters says Rolando’s is perfect. I suppose that’s one way to build your brand.

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Anyway, we went on Rolando’s Facebook page to check out the reviews. And the emailer was right – this woman literally shits on everyone who doesn’t give Rolando’s five stars:

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Not sure what exactly this means, but I’m pretty sure she’s telling this customer to get a Happy Meal instead.

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LIES!!!!

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That’s it, you’re banned from Rolando’s!!! And if you have negative things to say about this fine Fitchburg eatery then Lorenda is gonna bring up all those “rumors” about you:

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This woman has banned more people than the soup nazi!!!

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Here’s the best one though. Apparently a customer gave Rolando’s another negative review, but instead of politely telling the customer thank you for their business and promise to work on their issues, Lorenda decided it would be better for business if she privately messaged this customer and called her a fat cunt and implied that she was gonna have someone kick her ass:

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“Check mate cunt.” This is what it looks like when you give zero fucks and own a business.

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Anyway, there were a million comment on this thread of the Discussing Fitchburg Now Facebook page.

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It was the big buzz of the twin cities this week. Lorenda didn’t do herself any favors by posting all week about Rolando’s specials:

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Fresh brenedict!! Turtleboy Jr’s favorite!!!

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Farm to table. And by that she means “Walmart frozen foods section, to deep fryer, to the table you’re not allowed to eat it atz.”

And it doesn’t matter if people think that she’s nuts, because the “paster” from St. Bernard’s (which is a catholic church, so they don’t have pastors) has blessed Rolando’s and God is on their side:

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Her restaurant is full in her own delusional mind. No wonder she’s giving out free coffee!! Plus if she runs out God can always just make more. Blessed.

Anyway Lorenda, you seem like a really normal, perfectly sane woman, and your business practices are second to none. Based on your Facebook page it appears as if you are a lonely cat woman:

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If so, I know a guy up in Fitchburg (who shall go unnamed) who you’d get along with real well. You guys should meet up for free coffee sometime. He can regale you with some conspiracy theories about the good ol’ boys and Turtleboy plotting to ruin your business. Trust me, you guys would have LOTS to talk about.

Anyway, this woman is basically running her business like Turtleboy runs his blog. When people say bad things about us we fire right back. But then again, we’re a confrontational blogging site, and Rolando’s is restaurant. Pretty sure that’s not generally the best way to get people in your empty restaurant:

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Oh yea, and here’s a tip Lorenda – when you put pictures of food up on your website, you should try to make it look like something people can’t make at home:

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That looks like a meatball on some sort of crusty bun, with nothing but lettuce on it. No cheese, bacon, ketchup, pickles, or onions. Just a big slab of lettuce and a 10 cent bag of potato chips with some guy in the background. This is not going to help bring people to your restaurant. Just sayin.

 

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32 Comment(s)
  • Dick Scratcher
    January 21, 2019 at 5:41 am

    NO SOUP FOR YOU!!

  • February 7, 2017 at 8:55 pm

    rolando’s Cafe is closing no customer since January 2

  • September 30, 2016 at 3:27 pm

    This place will be closing SOON

    Sunday from 7 am to noon not one customer

    Saturday no customer

    Place will close in 30 days

  • Will not eat at Rolando's Cafe
    July 4, 2016 at 1:13 pm

    Ah, the satanic whack job that sells dumpster worthy food that makes people sick, and breeds cats for profit. And she turns down a child from eating inside when she is told that the child needs to order off the menu because she has food allergies and can’t eat what’s being served outside, And then she has the nerve to call her customers names. In my eyes, it’s probably a good thing she got turned away, because she would have gotten sick eating the food that would have came out of that kitchen.

  • Mike
    July 3, 2016 at 3:41 pm

    People who put their business on Facebook open them selves right up to critics. Then you have idiots like this one who argue and get confrontational with customers.
    You will never win an argument with a customer, especially on line

  • wabbitt
    July 3, 2016 at 10:52 am

    Nothing says fine dining like a dirty steak knife holding your tiny burger together.

  • July 2, 2016 at 7:26 pm

    Yo kevin gonna go to city council meeting Tuesday July 5 to offer your opinion on Main Street traffic come on help out the business

  • Kevin Lynch
    July 2, 2016 at 10:13 am

    This restaurant is new on Main street. Unfortunately the clique who bashes and bullies people on Discussing Fitchburg who are not part of this clique have been involved in keeping bussinesses out of Fitchburg.

    This has been their MO. You have to agree and like fake people on that site. Our twin city Leominster makes a killing as all businesses end up going there while Fitchburg remains a ghost town and a city struggling concerning bussiness leaving.

    Worcester is a big Fitchburg is all. Same tax rates, same attitude toward business and same problems.

    • PG
      July 2, 2016 at 1:48 pm

      TB owns Kevin Lynch’s brain. Or lack thereof. Please, Kevin, please continue stalking police officers and proceed to get punched in your cock sucker.

      • wabbitt
        July 2, 2016 at 7:33 pm

        TB owns the murderer’s cranial cavity. Since there’s nothing in there but an IOU.

  • Reddog
    July 2, 2016 at 9:50 am

    Carl’s Oxford diner! And please,have a Belgian waffle for desert. Legendary.

  • WHATEVUH
    July 2, 2016 at 6:57 am

    I’ve been to Jan’s They can’t get two scrambled eggs to you in less than 20 minutes. Too busy on to-go orders . . .
    I prefer Gold Star they’ve got their shit together

  • Joseph Schmo
    July 1, 2016 at 8:12 pm

    She served 20 whole pancakes, in ONE WHOLE DAY??? Go try Jan’s Kitchen in Worcester, they probably serve 20 or more an hour and they are out of this world! This one sounds like a real winner, hopefully someone else spelled out the menu for her, how the hell can you fuck up benedict? Also, seems like all these posters need some English lessons…

    • FiestyLawyerLady
      July 1, 2016 at 8:23 pm

      Jan’s is heavenly…

      • wabbitt
        July 2, 2016 at 7:32 pm

        Carl’s in Oxford is the way to go. One order of pancakes is probably the size of 20 normal ones. Fuck, I’m full just thinking about it.

        • No Habla Espan-idiot
          July 7, 2016 at 12:22 pm

          One pancake at Jan’s is the size of a large pizza. YOU MUST TRY IT!

        • FiestyLawyerLady
          July 7, 2016 at 12:26 pm

          I have never been there and I’m always looking for new breakfast spots…. Pancakes are my favorite as long as their fluffy lol…

          • FiestyLawyerLady
            July 7, 2016 at 12:29 pm

            They are… My phones auto correct is killing me today.

  • ProfessorM
    July 1, 2016 at 6:20 pm

    My favorite blogs are the ones about crazy people. I especially love the ones where the person is someone the public can actually go and see for themselves. This truly makes me want to go to the restaurant, order food, and then immediately start complaining. In the same way I would pay money for a good show!

  • Carlos Baldino
    July 1, 2016 at 6:12 pm

    TB has hit bottom, pretty desperate for crap to post eh?

    • PG
      July 2, 2016 at 2:53 am

      TB writes a blog informing the public of a variety of issues, including but not limited to information about local crazies who own businesses the public may or may not wish to support given further information.

      I also believe, sir, that you are a cunt.

    • PG
      July 2, 2016 at 2:56 am

      Fucking Old Balls.

    • PG
      July 2, 2016 at 2:59 am

      Old Balls has turtle on the brain

    • PG
      July 2, 2016 at 8:56 am

      Oh no, Old Balls and Joyce are giving my comments thumbs down

    • Jake
      July 2, 2016 at 12:10 pm

      Carlos you’ll always be on this site reading regardless and supporting with your clicks. LOL

  • Mirror Mirror
    July 1, 2016 at 6:02 pm

    Where’s Gordon Ramsey when you need him?

  • BlackandWhite
    July 1, 2016 at 5:21 pm

    a few French fries short of a Happy Meal; a few peas short of a casserole; a few tacos short of a fiesta platter; all foam – no beer; a few fruit loops shy of a full bowl; eats soup with a fork; the cheese slid off her cracker; a few toppings short of a Deluxe Pizza; a few noodles short of a chow mein; a few marshmallows short of a bowl of Lucky Charms; a few cracker jacks short of a full box; a couple pineapples shy of a luau; a few plums short of a pie; a few grapes short of a fruit salad; biscuits aren’t quite baked; no seeds in her pumpkin; a few carrots short of a carrot cake; and one of my favorites — God gave you one mouth and two ears, RESPECT THE RATIO.

    • wabbitt
      July 2, 2016 at 7:24 pm

      Porch light’s on but nobody’s home. A few light bulbs short of a scoreboard. A few cards short of a full deck.

  • bb
    July 1, 2016 at 4:31 pm

    Turtle I am big fan,, but yes Catholic Parishes due have Pastors

  • The Drunken Gael
    July 1, 2016 at 4:01 pm

    This lady is everything I imagined her to be. Spectacular. Fly the White Trash flag, girlfriend, and fly it proud. Not sure I would eat anywhere in the Burg, but this place would be last, even behind Taco Bell. I want to hate her, but I can’t help but get a little moist with her use of the word “cunt.” Truly an underused word these days. Happy Fourth, cunts!

  • Clive's not a racist, just ask him
    July 1, 2016 at 4:00 pm

    I can’t wait until Clarence Woods Emerson leaves a review of this fine establisment, hilarity will ensue with that interaction!

    • Clive's not a racist, just ask him
      July 1, 2016 at 4:01 pm

      Or better yet, Bret “the hitman” Killoran!

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