A good ol’ fashioned Facebook war erupted after a Vernon Hill gypsy cake shop delivered some sort of abortion cake to a customer.
Turtleboy Sports is a stickler about customer service. If you’re gonna open up a business, you better be poviding a good service, or else you have no business being in business. For instance, when you order a cake it should at least come close to resembling what it looks like online. This is not a good thing:
No. Just no.
Those two cakes don’t even remotely resemble one another. Even the blue is a completely different shade of it. And if someone could please explain to me what is going on with those pearls in the cake on the right, that would be great.
The place where they got this from is called Taste Great Cakes, which apparently is some sort of unlicensed gypsy cake service run out of an apartment on Vernon Street. With all due respect to the person who bought this cake, that’s what you get for buying a cake from an unlicensed gypsy baker on Vernon Street.
Anyway, things are really heating up over on the Taste Great Cakes Facebook page:
So Turtelboy loves buffalo chicken sandwiches and wraps. But it’s gotta have just the right crap on it or I can’t eat it. I only want it with, 1) blue cheese, 2) american cheese, and 3) tomatoes. Because lettuce is the Rick Rushton of the sandwich world – it only serves the purpose of taking up space and it sucks. But at least 55% of the time they will put lettuce on it instead of tomatoes. Can’t tell you how many times I’ve realized this only after getting home with it.
But shit happens sometimes, and I get it. All I ask is that they make it right, and they always do. Every place that has fucked up this order always gives you a free one on the house, and often they give you gift certificates too. Because an angry customer can do a lot of damage to your business, but a new sandwich only costs you pennies on the dollar.
As for the cake gypsy, first of all, don’t blame the customer. Ever. But if you do, then blame them privately, not on your Facebook page. And when you do blame a customer, make sure your cake doesn’t look like smurf roadkill.
But if you do decide to bash a customer via social media, at least make an honest attempt to throw a coherent sentence together. This post looks like something out of Chapter 3 of Flowers for Algernon. And what the hell is defamate? It sounds like a combination of defame and defecate. Two things Turtleboy Sports is accused of doing frequently by Internet lawyers.
What grinds my gears about this one is the fact that she’s putting this whole thing on both of her customers. First she blames the customer who got there too early, which forced her to somehow accidentally give that customer the the wrong cake, which presumably looked like the cake on the left. Newsflash – it’s not the customer’s fault for getting there too early. It’s your fault for running a disorganized Vernon Hill gypsy cake shop. Get your shit together.
Oh yea, and no one’s buying the “I gave the wrong cake away” excuse either. First of all, there’s no way the same person made both of those cakes. The one on the left was made by a professional baker. The cake on the right was made in a Vernon Hill sweatshop. Secondly, if you gave the first person the wrong cake, then why didn’t they return it? Or why didn’t you call them up afterwards and say, “Yo, lemme get that cake back”?
Most importantly, why would she ever think that 50% off makes this whole thing OK? That cake on the right looks like something Turtleboy Jr. made in art class. It looks like something that something that the protagonist on a 90’s sitcom made Home Ec class, that taught them a valuable life lesson.
And then she tries to blame the customer again for “gladly accepting” it. What the hell was the customer supposed to do? You delivered a cake halfway through a party. People were hungry. I would refuse to leave a party if I hadn’t been served cake yet on principle. OF COURSE she accepted the cake. And she didn’t accept it “gladly.” She just didn’t wanna cause a scene in front of her party guests.
The biggest lie in that whole rambling nonsensical diatribe was the “taste great cakes strive on customer satisfaction” line, because she sent the customer this email afterwards:
“Hi, again i am sorry about the cake, but i cannot give a full refund for the cake unless i have the cake back, it still cost me to make the cake and i also used my gas to deliver it, i have all ready refunded you almost half, if you have the cake and want to return it i will gladly give you a full refund,
Really? You’re bitching about gas money? It’s freaking Worcester, not Anchorage, and gas is cheap again now that the Koch brothers stopped playing with their Middle East machine. The woman paid $85 for this dilapidated abortion cake. There’s no way you spent $85 on gas, flour, and sugar for this endeavor. Take the hit, admit that you fucked up, and maintain your reputation. Or just make it a million times worse by posting on Facebook. Whatever you think is better for your business.