Turtleboy has a new level of respect for Mac’s Diner after what they just did to a whiny customer.
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Trying to destroy small businesses on Facebook is all the rage these days. This afternoon a delicate snowflake went to Mac’s Diner on Shrewsbury Street in Worcester. It’s a classic Worcester diner/restaurant, and probably one of the top 10 most iconic eating spots in the Woo. But apparently this little snowflake did NOT enjoy her experience there and voiced her thoughts with a negative review on their Facebook page:
Alright, first of all, you get an hour for lunch. You don’t get to whine about anything. I’d kill for an hour long lunch every day. I stuffed my face with a hot pocket, dodged an Internet lawsuit, and peed so quickly that Mrs. Turtleboy is gonna freak out when she gets home and sees how badly I missed. And this poor little snowflake had to eat her $11 steak tip (just the tip) salad…..at the office!!! In a takeout container!! The horror that this West Brookfieldian must be experiencing right now. Hope she gets through this OK.
Here’s the thing that sucks about owning a business – you’re supposed to still be nice to these people. At least that’s what the traditional playbook on business says. Luckily for our viewing pleasure Mac’s Diner tossed that playbook out a long time ago:
Ummmmmm….I love you? Whoever is behind this Facebook account should get a medal or something. Bravo. That’s such a Turtleboy move right there, we can’t get enough of it. Just so refreshing to see someone who isn’t afraid to tell some pain in the ass customer where she can stick her steak tipped salad. It’s like when people write on our Facebook page that they’re not reading the blog anymore because we’re being too mean. Take that weak sauce to the Huffington Post where it belongs.
As it turns out Jennifer Booth is indeed a princess:
And all she wants is everything:
Now, when you’re in the waitressing game you have to deal with pain in the ass customers like this. It’s just the nature of the industry. Once again, the playbook tells you NOT to respond to people like this. Just take the bullshit, shake it off, and move on to the next customer. But Mac’s Diner’s waitresses evidently could give a shit less about the waitressing playbook, because within minutes Jennifer Booth’s waitress was firing back on all cylinders:
She wasn’t done though. Things took a Maury Povich turn real quickly……
I think Turtleboy is in love again. Love the ending. Just in case it wasn’t perfectly clear what Jennifer Booth could do after reading that message, she now knows – she must go fuck herself.
Believe it or not, this Turtleboy has lived his entire life in Worcester and never once been to Mac’s Diner. Fucked up right? Turtleboy is a creature of habit and hardly ever tries new things. But last weekend we went to a place where Turtleboy never envisioned himself going – Bocado. And it was AMAZING!! Fried goat cheese like you read about! Maybe Mac’s will be the same. I kind of just wanna go down there to hear my waitress tell me to go fuck myself. I don’t need my waitress to be nice to me. All I want is delicious food with a side of sass.
P.S. Mac’s Diner might be the perfect Turtleboy advertiser. Hopefully they tell Paul Giorgio and Pulse Magazine to go fuck themselves next time he comes through for a shakedown ad in his shitty, free magazine that no one reads. Just sayin.
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