Woman Battling Stage 4 Lung Cancer Turned Away By Tu Moda Spa In Worcester Because They “Don’t Want To Spread Her Cancer”
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A different kind of story here at Turtleboy Sports today. A woman who is battling stage 4 lung cancer posted on Facebook and alleged that she was turned away at a wellness spa called Tu Moda Spa for Beauty and Wellness which is located on Pleasant Street in Worcester. Why would a wellness spa turn this woman down? Here’s what the customer alleges…
We have to be careful with stories like this. Last year an online mob came after Paul Conzo Salon and Spa after some ratchet wanted them to do something to her hair that would have permanently damaged it. The woman was a recovering addict and claimed that she was turned away because her hair was too wild and “ethnic.” She also said that she was not offered a refund on her gift certificate. When her story was posted on Facebook a million people shared it and started to smear Paul Conzo Salon:
Well, as it later turned out, the woman WAS offered a refund since Paul Conzo was unable to provide the service that she requested. It just wasn’t the refund she was hoping for:
“We gave the woman $200 the amount the boyfriend paid for the gift certificate. We were having a promo at the time Pay $100 get a certificate for $110. Pay $200 get a certificate for $220. She was given exactly what he paid. Should I have made her sign something saying she got it? In hindsight probably, but we never would have thought like that.”
So her boyfriend paid $200, and the woman was offered $200 in return. She didn’t understand that if the store gave her back $220 they would be losing $20. The lesson that was learned from this is that online mobs who destroy local businesses should probably get their facts straight before doing so.
But this is a very different situation. Unlike Paul Conzo, Tu Moda is not denying this happened. We reached out to both sides for comment. The woman who made the post was very polite with us but did not want to go on record. Tu Moda has not returned our request for comment, but the offer still stands going forward. Paul Conzo gladly took our phone call and couldn’t wait for the opportunity to explain in their own words what really happened. Clearly this woman is telling the truth and has nothing to gain by lying.
Where do we even begin? There are so many things wrong with what this woman experienced. This is a spa that advertises for beauty and wellness and it has been used by Nurse Practitioners in the past for previous patients. A place that offers massage for wellness should not rely on outdated medical advice that carries absolutely no evidence to support their claim that a massage would spread her cancer.
Any place that believes a massage, especially a gentle massage, will spread cancer is a place that should not operate under the guise that they are capable of providing wellness services. She is battling stage 4 lung cancer and wanted a gentle massage, which is called a “light, tender touch” massage in the therapy world. Massage during chemotherapy is thought to promote pain, stress, and anxiety relief. The old belief that massage can spread cancer comes from the theory of deep tissue massage, but that has been thoroughly refuted. This woman was not asking for a deep tissue massage. In fact, she received a massage at Tu Moda 3 months ago and they performed the same services without causing a scene.
Their bluff was called when they asked her to provide proof that it was safe for her to have this massage, and even though that was done, they still didn’t provide the services. Irrefutable proof that she had sent Tu Moda medical clearance is seen below as her Nurse Practitioner left a negative (and well deserved) review on Tu Moda’s Facebook page:
We find it hard to believe that a nurse practitioner would lie and risk her license with a posting like this. The story is clearly true.
The worst part is that they verbally blasted her medical information in front of other employees and guests at the Spa. That in in and of itself is enough reason to never return to this spa again. When you read the woman’s initial complaint of Tu Moda, her description and how they treated her is so grossly inappropriate. They spoke to her like she was some type of alien with an unknown disease. This is cancer. It sucks. I think almost every single one of us can say we know someone personally affected by cancer. So why the “no way I’m not touching her” response? This is the same sort of ignorance that occurred during the AIDS epidemic. They should have never treated her this way. If they did not want to provide services, they should have spoken to her in a private room, and offered her a complete refund so she can obtain those services elsewhere.
Their Facebook page is getting the mob treatment as well:
But unlike the Paul Conzo story, these complaints are 100% grounded in facts.
The last thing a person who is battling cancer needs is to be treated this way. Not only is cancer physically painful, it is emotionally and spiritually as well. People who struggle with cancer are already fighting a battle with their mind and body. When they have a chance to get a day of relaxation provided to them by a caring friend and Nurse Practitioner, they should be able to spend that day thinking of nothing……absolutely nothing. They should feel free, and their mind should be clear. Instead, this poor woman was sent away upset, feeling angry, disappointed, disrespected, and hurt.
asking for demanding is a public apology from Tu Moda, to this woman, Karrie Nason. We are not in the business of intentionally harming local businesses. We honestly believe that the masseuse who refused her treatment did so out of pure ignorance, and didn’t maliciously try to hurt anyone. So this is a learning moment for them. The masseuse is not necessarily a bad person, she honestly might know any better. But she can’t go on operating like this. That is not OK. Thus why we are trying to teach her. However, if she continues to act like this isn’t a big deal, and she continues to live in ignorance, then we won’t call off the online mob that is already berating them with one star reviews.
Additionally, the way that management at Tu Moda is handling this is unacceptable. They should be BEGGING this woman to come back. One of their employees screwed up. It happens. But when that happens it is incumbent upon management to make it right. “John” the manager promised this woman that his manager would call her back after she complained. That never happened. They also haven’t returned our calls. She called them back and they made it clear to her that they were not interested and were sick of dealing with her. They want her to go away. Sorry, that ain’t happening.
This woman was nothing more than a number to them. She’s also probably extremely tired because she has cancer, and doesn’t have the energy to fight this. So we will fight it for her. Cancer runs rampant in my family, as it does for countless others. We take this one personally. This woman was DEHUMANIZED, and I can only imagine the pain she was going through when she was publicly humiliated like this. It’s hard enough living with this deadly disease, not knowing what the future holds. But to be treated like this by some ignorant masseuse, and then have that person’s bosses take no actions against them is simply unacceptable.
Compassion is so simple and should be a prerequisite when running a business like a Spa who claims to be about wellness. Not only should they offer a full refund, they MUST issue a public apology to this woman on their Facebook page.
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