We Spoke With The Wall Street Journal Today, And They Want You To Contact Them About Facebook Arbitrarily Removing Posts That Don’t Violate The Rules
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The other day the Wall Street Journal published this article about how Facebook’s content moderators are damaged goods from reviewing the offensive content they’ve been hired and paid to review.
By her second day on the job, Sarah Katz knew how jarring it can be to work as a content moderator for Facebook Inc. FB 1.02% She says she saw anti-Semitic speech, bestiality photos and video of what seemed to be a girl and boy told by an adult off-screen to have sexual contact with each other. Ms. Katz, 27 years old, says she reviewed as many as 8,000 posts a day, with little training on how to handle the distress, though she had to sign a waiver warning her about what she would encounter. Coping mechanisms among content moderators included a dark sense of humor and swiveling around in their chairs to commiserate after a particularly disturbing post.
Former content moderators recall having to view images of war victims who had been gutted or drowned and child soldiers engaged in killings. One former Facebook moderator reviewed a video of a cat being thrown into a microwave. Workers sometimes quit on their first or second day. Some leave for lunch and never come back. Others remain unsettled by the work—and what they saw as a lack of emotional support or appreciation—long after they quit.
But once again, they missed the big picture – Facebook comment moderators are not the victim, they are the problem. If they were so horrified by videos of cats being tossed into microwaves then why did they take this down?
So we reached out to Deepa Seetharaman, the woman who co-authored the WSJ article, to tell her what happened. One of our associates spoke with her on the phone about the issue and she told us to spread the word that anyone else who has been affected by this in the way we have been should reach out to her as well.
This is her email: [email protected]
She’s a really cool chick, she will listen to you, and she is interested in the story.
Here’s the angle we wanna play – big businesses and famous politicians can have their posts reinstated when content moderators make a “mistake.” But regular people like you and I, along with small business owners, have no recourse.
Even if you have not had your page shut down, and just want to see our page returned, feel free to write to her as well. Turtleboy isn’t just about us, it’s about the readers too. You have a right to consume the real news we provide. Without our page people are not able to find us and let us know about scandals that are being covered up. The Wall Street Journal is a major media outlet that can help shine the light on our problem. The more people who contact her the more they will realize just how serious this is, and just how many people are being affected by it.
Oh, and Facebook blatantly lied to her when they said this:
Facebook decided years ago to rely on contract workers to enforce its policies. Executives considered the work to be relatively low-skilled compared with, say, the work performed by Facebook engineers, who typically hold computer-science degrees and earn six-figure salaries, plus stock options and benefits.
So according to Facebook, the “Facebook engineers” are NOT the ones who review reported posts, because they’re too expensive. Instead they hire cheap labor that gets triggered by cat videos. This despite the fact that millions of businesses rely upon these comment moderators to protect their businesses from mass reporting.
But that’s not what Facebook executive Monika Bickert said in March of 2016:
Bickert told CNNMoney that Facebook prioritizes the review of posts inciting physical harm — but all reports of violations are reviewed by trained Facebook employees.
Wait a minute, Facebook told the WSJ that, “
Facebook decided years ago to rely on contract workers to enforce its policies.”
So which is it? Are Facebook trained engineers reviewing the content, or is it cheap labor that quits on the first day?
Of course the answer is, there is no answer. Facebook just lies and makes it up as they go along. So help us defeat them by contacting our good friend Deepa at the WSJ.